Terms and Conditions
KM21 is open again. Buy your tickets here
1.1 These terms and conditions apply to all visitors to and every visit to KM21 and have been amended with effect from 1 June 2020 on the basis of national coronavirus guidelines drafted by the Government, and the national ‘Protocol for the safe and responsible reopening of museums’ drawn up by the Dutch Museums Association. The museum has also introduced certain conditions and measures specific to this museum, which are set out below.
1.2 These terms and conditions also apply to all natural persons and/or legal persons engaged by KM21 in connection with its objective.
1.3 Any deviation from these terms and conditions will be possible only if expressly agreed in writing.
1.4 Visitors must comply with the instructions of museum staff with regard to these terms and conditions.
1.5 Visitors who fail to comply with these terms and conditions or with the instructions of museum staff regarding said terms and conditions may be refused entry to the museum. In that case the museum will not be liable for any compensation or reimbursement.
1.6 Visitors who repeatedly fail to comply with these General Terms and Conditions for Visitors or with the instructions of museum staff may be refused entry to KM21 for a fixed period.
2.1 KM21 is part of Stichting Kunstmuseum Den Haag, of Stadhouderslaan 41, 2517 HV in The Hague.
2.2 The KM21 building: the spaces open to the public in and around the buildings of KM21, including the museum gardens.
2.3 Visitor: anyone who, with or without a valid entry permit, enters the KM21 building.
2.4 Admission ticket: a printed or digital ticket giving the visitor access to the exhibition spaces in the KM21 building during regular opening hours.
2.5 Entry permit: a ticket (possibly combined with a discount card) or an equivalent permit (such as a written invitation, voucher, annual pass) that affords entry to the KM21 building, or to a specifically defined space or spaces in the KM21 building.
3. ADMISSION TICKET/ENTRY PERMIT
3.1 As of 1 June 2020, you are obliged to book a ticket prior to your visit, even if you are a Friend of the Museum, or hold a Museumkaart, VriendenLoterij VIP card, Rembrandtpas, Ooievaarspas, Rotterdampas or ICOM card. Children under the age of 18 are also obliged to book a ticket, which is free of charge. If you arrive at the ticket office without your reserved ticket, we may refuse you entry, without any obligation to reimburse the cost of your ticket.
3.2 When purchasing a ticket, you will be obliged to reserve a time slot for the day you wish to visit the museum. A time slot is a period of 30 minutes during which you must enter the museum. If you arrive after your reserved time slot, we may refuse you entry, without any obligation to reimburse the cost of the ticket.
3.3 In purchasing your ticket, you agree to a number of important conditions, which apply at all times, throughout the museum.
3.4 A pre-purchased admission ticket becomes invalid once the date on the ticket has passed.
3.5 KM21 is not obliged to reimburse the costs of any unused admission tickets.
3.6 The circumstances listed below will never give rise to any obligation to reimburse any admission charges paid or pay any other compensation to visitors:
a. the fact that objects from KM21 permanent collection are not on display or objects or parts of exhibitions and permanent collection presentations that were on display prior to 13 March are no longer on display as a result of coronavirus measures;
b. the closure of part of the building, including but not restricted to partial closure for the installation or dismantling of exhibitions or changes to exhibition or facilities as a result of coronavirus measures;
c. lack of correspondence, in the opinion of the visitor, between written information on the website, in brochures or in other communications and displays at the museum;
d. changes to regular opening hours in connection with emergency response drills or, in the event of an actual emergency (related to coronavirus or otherwise), any full or partial evacuation of the KM21 building that KM21 deems necessary;
e. nuisance or inconvenience caused by other visitors, including but not restricted to noise, inappropriate behaviour (including vandalism), theft or failure to comply with general coronavirus measures, or those applying specifically to this museum;
f. damage caused by other visitors;
g. nuisance or inconvenience caused by maintenance work, including but not restricted to alterations or the refurbishment of parts of the building;
h. nuisance or inconvenience caused by the failure of facilities to function properly, including as a result of general coronavirus measures or those applying specifically to this museum;
i. denial of access to the KM21 building;
j. loss of admission ticket/entry permit
k. complaints concerning the coronavirus measures or their application in and around the museum.
4.1 Visitors may enter the museum only if they do not have any of the following symptoms: cold symptoms (including a blocked or runny nose, sore throat, slight cough or raised temperature, up to 38 degrees C), a fever and/or shortness of breath, and no member of their household has these last two symptoms. If a visitor or member of the visitor’s household has these symptoms, the visitor may not enter the museum until he/she has been free of symptoms for 24 hours. The museum may enquire after your health in its online ticketing environment and at the entrance to the museum.
4.2 Visitors will be asked when entering the museum to disinfect their hands using hand sanitizer which will be made available by the entrance. You will also be asked during your visit to the museum to comply with the general hygiene measures in force in order to reduce the spread of coronavirus: stay 1.5 metres away from others; do not shake hands; wash your hands after contact with surfaces with which others have had contact, before leaving home, after arriving home, after blowing your nose, before eating and after you have used the toilet; throw used paper towels in a closed bin; cough and sneeze into the crook of your elbow; use paper tissues to blow your nose and dispose of them in a closed bin, then wash your hands.
4.3 Visitors may take handbags or briefcases up to A4 size into the museum with them. Handbags and briefcases larger than A4 size must be stored in one of the lockers intended for the purpose. In connection with coronavirus measures, the number of lockers available is currently limited. If no locker is available, we may refuse you entry to the museum, even if you have a valid ticket.
4.4 The Museum of Photography and KM21 are keen that everyone should feel welcome at our museums. However, our buildings are not always easily accessible for people using a wheelchair or mobility scooter, or people who have difficulty walking or need special toilet facilities. The coronavirus measures also necessitate new rules concerning movement through the museums.
For detailed information on accessibility, see: www.fotomuseumdenhaag.nl/en/accessibility.
You may indicate in the online ticketing environment whether you will be accompanied by someone who will assist you. This person may visit the museum free of charge, as normal. They must however also have a reservation for a time slot and route. Unfortunately, visitors will not be able to borrow a wheelchair, rollator or stroller.
4.5 Visitors with reduced mobility may take seats intended specially for people with reduced mobility into the museum. No other seats may be taken in.
4.6 Visitors must enter the museum clothed and wearing shoes or other footwear. Access will not be granted to visitors on skateboards, skeelers, inline skates, roller skates or other footwear or devices with wheels.
4.7 Visitors may not take animals or pets into the museum, with the exception of assistance dogs.
4.8 The following objects may not be taken into the museum:
a. guns or firearms or any object that can be used to launch a projectile or cause injury or damage, or that appears to be suitable for that purpose;
b. pointed and/or sharp weapons and sharp objects: objects with points or cutting edges that can be used to cause injury or damage;
c. blunt objects that can be used to cause injury;
d. explosive and flammable substances;
e. chemical and toxic substances.
4.9 Visitors may be denied access at any moment if:
a. they indicate that they have cold symptoms, a fever or shortness of breath (or a member of their household has these symptoms), or they show signs of having these symptoms;
b. their entry permit was not issued by KM21 or a body authorised to do so by KM21;
c. they refuse to show their ticket or entry permit, or allow their bag to be inspected;
d. they attempt to enter the museum with one of the objects mentioned at 4.8, or with an animal, or are found to be in possession of one of the said objects or an animal after they have entered the museum;
e. they cannot be identified and/or their face is not visible;
f. they have damaged an object during a previous visit to KM21 or another museum as a result of misconduct or serious misconduct and/or as a deliberate act, or if concern that they will cause damage is warranted in some other way;
g. they are under the influence of alcohol, drugs or equivalent substances;
h. they disturb the peace or have the intention of disturbing the peace;
i. they are not wearing clothes or footwear;
j. they fail to comply with the special coronavirus measures and hygiene guidelines set out in these General Terms and Conditions for Visitors or with the instructions of the staff regarding said measures and guidelines.
5.1 You may visit the museum only if you do not have any cold symptoms (such as a blocked or runny nose, sore throat, slight cough or raised temperature, up to 38 degrees C), fever and/or shortness of breath. Nor may you visit if any member of your household has a fever and/or shortness of breath. If you or any member of your household have these symptoms, you may not visit the museum until you or that member of your household have been free of symptoms for 24 hours. The museum will refuse you entry if you have indicated when booking a ticket or at the entrance that you or a member of your household have symptoms.
5.2 You may visit the museum with another person or persons only if that person or persons is/are part of your household. Families, partners and housemates are deemed to be part of a household or social unit. No other groups, including school classes and other collective visits, are permitted at the museum. Visitors who enter the museum individually, but form a group once in the museum, will be asked to leave the museum.
5.3 Children under the age of 12 may enter the museum only if accompanied by an adult member of their household. Parents and carers are responsible and answerable for the behaviour of the children they are accompanying, and for their compliance with the coronavirus measures.
5.4 On arrival at the museum, you must disinfect your hands using the hand sanitizer provided. You will also be required to do so before and after visiting the toilets and the Gember café/restaurant, after sneezing and/or coughing and any other actions involving contact. Staff may remind you of your obligation to do so during your visit.
5.5 The maximum number of people allowed in each gallery at any one time is indicated at the entrance to the gallery. If the maximum number of people are already in the gallery, you will be obliged to wait, remaining 1.5 metres away from others. Our staff may remind you of this fact.
5.6 You may use the limited refreshment facilities available at the Gember café/restaurant at the start and end of your visit. Special rules apply in the café/restaurant, based on the national protocol for the hospitality industry. You must comply with these rules. Our staff may remind you of this fact.
5.7 You must pay by card at all cash registers in the museum.
5.8 Visitors to the museum may not:
a. touch any object on display;
b. obstruct other visitors, including obstructing their view of displayed objects for an excessive amount of time and causing excessive noise;
d. eat or drink, except in the Gember café/restaurant;
e. take photographs or make videos or films using lamps, flashbulbs and/or stands or other accessories (including selfie sticks);
f. draw or paint without obtaining prior permission at the information desk;
g. attempt to sell or distribute any goods to third parties;
h. stand any closer than 1.5 metres to any member of staff or any other visitor who is not a member of their household.
5.9 No open fires may be started in the museum garden, nor may visitors barbecue there or drink alcoholic beverages they have brought with them. Dogs may not be walked in the gardens
6. PHOTOGRAPHY AND FILMING IN THE MUSEUM
6.1 There is camera surveillance at KM21.
6.2 Visitors may film or take photographs without the use of lamps, flashbulbs, stands or other accessories (including selfie sticks).
6.3 Visitors may not deliberately take photographs or make films in which other visitors are the main subject – particularly children – without the permission of that person.
6.4 When taking photographs, visitors must ensure they remain 1.5 metres away from other visitors and staff, and must not obstruct other visitors following the route.
6.5 Any photographs, videos and/or film made of the building and artworks may not be used for commercial purposes.
6.6 If an individual or organisation wishes to use photographs of the museum for commercial purposes, they may request permission in writing at firstname.lastname@example.org. A fee will be charged for use of the photographs.
6.7 KM21 regularly has photographic and film reports made in the building. This material may be used for publicity purposes and may appear in media productions made or facilitated by the museum. In entering the museum building visitors agree to the publication of this material, even if they can be seen in the images. Any visitor who objects to the publication of images in which he/she is recognisable may make this known via email@example.com. KM21 will then make every effort to prevent publication of the material, or to prevent it from being republished.
7.1 All visits to KM21 are at the visitor’s own expense and risk.
7.2 Visitors are liable for any damage they cause during their visit and any breach of the national coronavirus measures, and the coronavirus rules specific to this museum, as set out in these General Terms and Conditions for Visitors.
7.3 KM21 is liable only for damage that visitors suffer during a visit that is the direct consequence of gross negligence or intent on the part of KM21. Liability will be limited to the lowest of the following two amounts:
a. the sum paid out by KM21's insurer in that individual instance of damage; or
b. the compensation paid to KM21 by a third party in that individual instance of damage.
7.4 In the event of damage as a result of death or physical injury, the total liability of KM21 will not exceed the damages as described at 7.3.
7.5 KM21 may not at any time be held liable for indirect damage, including consequential damage, loss of profit or income, lost savings etc.
8. FORCE MAJEURE
8.1 Any foreseeable or unforeseeable circumstance that hampers the implementation of the agreement by KM21 such that the implementation of the agreement becomes temporarily or permanently impossible or burdensome will be regarded as force majeure for KM21, signifying that any failure thus caused may not be attributed to KM21.
8.2 Such circumstances will be understood to include circumstances affecting individuals and/or services and/or institutions which KM21 intends to use in the implementation of its visitor agreement, and anything that qualifies as force majeure or as a suspensory or cancelling condition for the aforementioned, as well as any failure attributable to the aforementioned.
8.3 In the event of an emergency, including coronavirus-related emergencies, the museum has the right:
a. to change its regular opening hours in line with any full or partial evacuation of the KM21 building regarded as necessary by KM21;
b. to close its doors and conduct any visitors present out of the building one by one. Visitors may be asked to submit to an inspection of their bag.
9. LOST PROPERTY
9.1 Visitors must hand any lost property they find at KM21 to a member of staff.
9.2 KM21 will take lost property into its safekeeping and hand any valuable items to the police in The Hague.
9.3 If the purported owner of an item of lost property reports to the museum, he or she may pick up the item him-/herself, or have it sent cash-on-delivery. In either case the owner must be able to prove their identity. In the event of doubt on the part of the museum regarding the status of the purported owner, the museum will have the right to request proof of ownership.
9.4 KM21 reserves the right to destroy any lost property that has not been claimed within three months.
10. COMPLAINTS PROCEDURE
10.1 Visitors may report any complaints by completing a form designed for this purpose which is available at the information desk.
11. OTHER TERMS AND CONDITIONS AND APPLICABLE LAW
11.1 The applicability of these General Terms and Conditions for Visitors will not affect the applicability of any other contractual conditions and/or regulations of KM21, as published from time to time on fotomuseumdenhaag.nl.
11.2 Dutch law will apply to these General Terms and Conditions for Visitors and the agreement between the Visitor and KM21.
KM21 is part of Stichting Kunstmuseum Den Haag. The General Terms and Conditions for Visitors have been formally adopted by the Management and registered with the Hague Chamber of Commerce in The Hague under number 27179947. The General Terms and Conditions for Visitors have been published on www.fotomuseumdenhaag.nl, and by other means.
Stichting Kunstmuseum Den Haag of The Hague